Terms and Conditions for Software Project Engagement

This is an agreement between you or the entity that you represent ( hereinafter “you” or “your”) and INFOGREEN CLOUD SOLUTIONS governing software if you live in India. In the agreement contains the following terms and conditions.

1. Scope of Work

The pricing outlined in this Agreement is applicable solely to the project as specified in the mutually agreed Statement of Work (SOW). Any additional work or changes to the project scope will be subject to separate negotiations and agreement.

2. Payment Terms

All amounts specified in the Agreement are due and payable before the deployment of the software. The Provider reserves the right to withhold deployment until full payment is received.

3. Communication Protocol

All official communication between the Provider and the Client shall be conducted through email correspondence. In addition to email communication, alternative support channels are available through WhatsApp during regular business hours, Monday to Friday, from 10:00 AM to 5:30 PM. Messages received outside of these hours will be queued and addressed on the next working day. In case of emergencies related to server downtime, the Client may contact their dedicated technical manager for immediate assistance.

4. Project Development Status Updates

Throughout the development phase, the Provider will conduct weekly video conferences to provide the Client with updates on the project's progress. These sessions will serve as a platform to discuss milestones achieved, address any queries, and ensure alignment with the project objectives. In the event of a holiday, the scheduled video conference will be postponed to the following week, and a comprehensive two-week project progress report will be presented.

5. Installation and Support

The quoted price includes remote installation and support. Any travel requests beyond the scope of remote assistance will be subject to discussions regarding requirements and resource availability. Initial support, inclusive of 3 hours of online support and training daily, will be provided for a period of one-week post-deployment.

6. Additional Support and Training

Any support or training required beyond the initial one-week period will be charged at an hourly rate of Rs 1000. The Client will be notified in advance of any charges for additional services.

7. Changes to Technical Design and Enhancements

Any modifications, changes, or enhancements to the technical design post-deployment will incur additional charges based on time and material. The Provider will furnish a detailed estimate for client approval before commencing work. For further project enhancements beyond the initial deployment, the Client shall submit detailed requirements via email to the designated project manager. The Provider will review and schedule a discussion to finalize project details, establishing a mutually agreed-upon time frame for implementation during this process.

8. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary information exchanged during the project. This includes, but is not limited to, trade secrets, business plans, and technical data.

9. Inactive User Accounts Policy

We reserve the right to terminate unpaid user accounts that are inactive for a continuous period of 120 days. In the event of such termination, all data associated with such user account will be deleted. We will provide you prior notice of such termination and option to back-up your data. The data deletion policy may be implemented with respect to any or all the Services. Each Service will be considered an independent and separate service for the purpose of calculating the period of inactivity. In other words, activity in one of the Services is not sufficient to keep your user account in another Service active. In case of accounts with more than one user, if at least one of the users is active, the account will not be considered inactive.

10. Termination

Either party may terminate this Agreement with written notice in the event of a material breach by the other party. In such cases, the terminating party shall provide the breaching party with an opportunity to cure the breach within a reasonable timeframe.

11. Annual Maintenance Contract (AMC) Responsibilities

During the Annual Maintenance Contract (AMC), the Provider shall undertake server maintenance to address issues arising from server-related failures, software errors, or any other technical glitches impacting the functionality of the software. The scope of immediate resolution includes but is not limited to instances such as page unavailability, link downtimes, and data discrepancies. For issues not falling within the immediate resolution criteria, the Provider commits to resolving other queries within a mutually agreed-upon time frame. Both parties understand the critical nature of prompt issue resolution to ensure the continued smooth operation of the software.

12. Domain Name Procurement and DNS Configuration

The Provider is responsible for the purchase of the domain name, and the Client has the flexibility to choose any domain name provider of their preference. Once the domain is procured by the Client, it is strongly recommended to promptly update the Domain Name System (DNS) records to establish connectivity with our servers. Efficient DNS configuration is crucial for the seamless integration of the software with the designated domain, and any delays in updating DNS records may impact the timely deployment and functionality of the project.

End of Our Policies

If you have any questions or concerns regarding this Agreement, please contact us at infogreensalem@gmail.com