Refund Policy

Eligibility for Refunds :

We offer refunds for most of our product within a specified period of time from the purchase date. Please note that some of our products may have different refund policies, which will be clearly stated on the product page or in the product documentation.

Refund Period :

Our refund period varies depending on the product. Typically, we offer a 30-day refund period for most of our products, unless otherwise stated.

How to Request a Refund :

To request a refund, please contact our customer support team at support@infogreen.in . You will need to provide your order details, including your order number and the product(s) you wish to return. Once your refund request has been received, our team will review it and determine if you are eligible for a refund.

Refund Process :

If you are eligible for a refund, we will process it within 5 days of receiving your refund request. The refund will be processed to the original payment method used to purchase the product. Please note that it may take up to 15 for the refund to appear on your account, depending on your payment method and bank processing times.

Exceptions to Refunds :

There are some situations in which we cannot offer a refund, including:

1) The product was used or downloaded, and we can verify that you have accessed the product.
2) The refund request is made after the specified refund period has expired.
3) The product was purchased through a third-party platform, and their refund policy applies.
4) The product was customized or modified to meet your specific requirements.

Canceling a Subscription :

If you have a subscription for one of our SaaS products, you can cancel it at any time. If you cancel your subscription, you will not be billed for future periods, but you will not receive a refund for the current period.

Dispute Resolution::

If you are not satisfied with our refund decision or have a dispute regarding your purchase, please contact our customer support team to initiate a resolution process

We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. By purchasing our products, you agree to the terms and conditions of this refund policy. If you have any questions or concerns about our refund policy, please contact our customer support team at support@infogreen.in .